Terms and conditions

Privacy

At The Fuzzy Cow, we value the trust of our customers. To earn your trust, we respect your privacy in handling personally identifiable information relating to you and your transactions with us. This Privacy Statement describes the personally identifiable information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it.

What personally identifiable information does The Fuzzy Cow request?

We collect personally identifiable information that you voluntarily provide to us when you make a purchase on the web site, complete an application, sign up for our Newsletter, give us a telephone call or send us a letter or e-mail. This personally identifiable information may include your name, postal address, e-mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information. You may browse our web site without supplying any personally identifiable information, but we will need to collect personally identifiable information to process any orders you make.

How does The Fuzzy Cow use personally identifiable information about me?

The personally identifiable information that you voluntarily provide to us will be used to process your orders, and may be used to identify you within our systems. We may use your email address to contact you if we have questions about your order. We may also use your email address to notify you about new services or special promotional programs, or send you offers or information upon your request. (In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) – “We do not send random marketing emails to personal email addresses (spam).”

With whom might The Fuzzy Cow share personally identifiable information about me?

We will not disclose personally identifiable information about you to others except as disclosed in this Privacy Statement or as specifically authorised by you at the time the information is collected. We contract with third parties to provide specific products or services to you. For example, we use an outside shipping company to ship orders; and we may use outside service providers to operate certain aspects of our web site and to send e-mails. These service providers are provided with only the information that they need to perform their functions and are not permitted to use or disclose your personally identifiable information for other purposes without your authorisation. We do not sell, rent, exchange or disclose any of this information with any other companies or marketing schemes. To make online shopping more convenient for you, our web site may provide access to other companies\’ web sites or co-branded web sites; these web sites are fully operated by the other company. If you request additional information or order products or services from one of the companies featured on our web site, that company may provide us with the information you have given to them (except in the case of credit application information, which we do not receive from such featured companies). We are not responsible for the content appearing on these companies\’ web sites or for the privacy practices of these companies. We encourage you to read the privacy policy on the other company\’s web site if you have any concerns about how information may be collected or used.[/vc_column_text][/tab][vc_column_text]The Fuzzy Cow hopes you love your purchase, however, if you wish to return your order you can do so with our satisfaction guarantee.

Delivery times

We endeavour to despatch all orders within 7-10 days from the date of order.  These times may vary during busy times of the year.  If your order is of an urgent nature please specify on the order form under the ‘additional notes ‘ section and we will do our very best to despatch to you as soon as possible.

Unwanted goods

Because our prints are custom made to your specifications, we cannot accept returns. After placing your order you will receive a digital proof to approve, this is your chance to check your print and make any final changes.

Faulty or incorrect goods

Faulty or incorrect goods should be reported to The Fuzzy Cow as soon as possible. However, we do give you 7 days to inform us for a full refund or exchange. Please give a full description of the fault and return the item in its original box for a full refund or replacement.

Cancellations

You have the right to cancel your order within 7 days for a refund. However, if work has already commenced on your print you will be charged for the time incurred. Please remember that where possible we will commence work on your print within 24 hours of you placing your order so to avoid the any charges you should inform us on the same day that the order is made.

Refunds

A refund cannot be issued until The Fuzzy Cow receives the goods in question. The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation. At The Fuzzy Cow we aim to refund you within 14 days.

How to return an item

If you are returning a faulty item please make sure you wrap the item securely. You will need to enclose a note informing us of your details, order number and reason for return, however it would be helpful if you contacted us first by email via the Contact Us section of our site. Please also state whether you would like an exchange or refund. We recommend that you send goods by Royal Mail Recorded Delivery, as we cannot be held responsible for any loss of parcel on the way back to us. Postage costs of unwanted goods are down to the customer. Please send back to: The Fuzzy Cow 72 Spencer Gardens Rochford Essex SS4 1TW

THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS