Terms and conditions

At The Fuzzy Cow, we value the trust of our customers. To earn your trust, we respect your privacy in handling personally identifiable information relating to you and your transactions with us. This Privacy Statement describes the personally identifiable information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it.

 

What personally identifiable information does The Fuzzy Cow request?

We collect personally identifiable information that you voluntarily provide to us when you make a purchase on the web site, complete an application, sign up for our Newsletter, give us a telephone call or send us a letter or e-mail. This personally identifiable information may include your name, postal address, e-mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information. You may browse our web site without supplying any personally identifiable information, but we will need to collect personally identifiable information to process any orders you make.

 

How does The Fuzzy Cow use personally identifiable information about me?

The personally identifiable information that you voluntarily provide to us will be used to process your orders, and may be used to identify you within our systems. We may use your email address to contact you if we have questions about your order. We may also use your email address to notify you about new services or special promotional programs, or send you offers or information upon your request. (In accordance with the Privacy & Electronic Communications Act passed into law 11 Dec 03) – “We do not send random marketing emails to personal email addresses (spam).”

 

With whom might The Fuzzy Cow share personally identifiable information about me?

We will not disclose personally identifiable information about you to others except as disclosed in this Privacy Statement or as specifically authorised by you at the time the information is collected. We contract with third parties to provide specific products or services to you. For example, we use an outside shipping company to ship orders; and we may use outside service providers to operate certain aspects of our web site and to send e-mails. These service providers are provided with only the information that they need to perform their functions and are not permitted to use or disclose your personally identifiable information for other purposes without your authorisation. We do not sell, rent, exchange or disclose any of this information with any other companies or marketing schemes. To make online shopping more convenient for you, our web site may provide access to other companies\’ web sites or co-branded web sites; these web sites are fully operated by the other company. If you request additional information or order products or services from one of the companies featured on our web site, that company may provide us with the information you have given to them (except in the case of credit application information, which we do not receive from such featured companies). We are not responsible for the content appearing on these companies\’ web sites or for the privacy practices of these companies. We encourage you to read the privacy policy on the other company\’s web site if you have any concerns about how information may be collected or used.

Our Terms and Conditions may be subject to slight revision from time to time dependant on current legislation. It is advised that customers check our terms occasionally. By entering this website it constitutes an acceptance of these terms whether or not you chose to review them. If you have any questions regarding our terms and conditions please contact us.

 

Conditions of sale

In the following Conditions of Sale, The Fuzzy Cow will be referred to as the Company, and the person, firm or company placing an order, will be referred to as the Buyer.

 

Contract Formation

Goods or services sold by the Company are subject to the Company\’s Condition of Sale and these Conditions of Sale shall be the sole terms and conditions of any sale by the Company to the Buyer. Any terms and conditions on the Buyer\’s order form or other similar document shall not be binding on the Company. Any amendment to the contract must be made and agreed in writing and signed by the Company. Quotations: Prices, quantities and delivery times offered in any quotation given by the Company are commercial estimates only and do not constitute an offer, nor are they binding on the Company and may be withdrawn at any time.

 

Specifications

Goods will be supplied in accordance with the Company\’s standard specification for the relevant type of product. The Company reserves the right to supply goods where improvements and or modifications have been made to such specifications, as it thinks desirable.

 

Packaging

The Company shall pack all products in such a manner and with such materials and in such quantity as it, in its discretion, thinks fit.

 

Orders and Delivery

Unless otherwise agreed orders will be delivered to the address specified on the Buyer\’s order by any mode of transportation regarded as suitable by the Company. Where a call off delivery is requested by the Buyer, this should be agreed in writing with the Company prior to placing the order. The Company will make all reasonable efforts to meet delivery dates but cannot be liable to the Buyer for any indirect, direct, special or consequential loss or damage if it is prevented or delayed from delivering the goods or otherwise performing its obligations under the contract for any reason what so ever. Upon refusal of the Buyer to take delivery of the goods on or by the delivery date, the Company shall at its own discretion be entitled to store the goods at the Buyer\’s risk. The Buyer in addition to the invoice value of the goods shall be liable for additional costs and expenses of such storage and any additional carriage charges incurred, All non-deliveries, alleged shortages, discrepancies or damage must be reported to the Company verbally within three days of receipt, and confirmed in writing within seven days of receipt. The risk of loss or damage to the goods shall pass from the Company to the Buyer, upon delivery of the goods to the Buyer\’s specified delivery address.

 

Pricing

The price payable for the goods shall be as stated on the Company\’s Quotation, order Acknowledgement and or Amendment to the Acknowledgement or any other means communicated to the Buyer. Price is exclusive of the cost of delivery, C of C charges, Insurance and VAT. The Company reserves the right to increase the price or vary the terms of payment at any time without prior notice due to, but not limited too, price increases passed on from its suppliers, fluctuations in foreign currency exchange rates and any changes in Governmental taxation. It shall notify the Buyer of any price increase or variation in terms prior to dispatch of the goods.

 

Payment

Unless otherwise agreed all payment shall be made in pounds sterling, in advance, to the Company or its nominated factoring company. If payment is not made by the Buyer when due, the Company shall have the right, without prejudice to its other rights, including the right to sue in any event immediately payment is due, to charge interest at the rate of 3% above base rate, on a daily basis until payment is made. This interest shall be added to the amount overdue for the period of delay. The withholding of payment by the Buyer in respect of any claim shall not be allowed unless expressly agreed in writing with the Company.

 

Property in Goods

The Company shall retain property in the goods until such time as it has received payment in full of all sums due with respect to the contract or any other contract and or account with the Buyer. If any goods owned by the Company are attached to, mixed with or incorporated into other goods owned by the Buyer, and are not identifiable or separable from the resulting composite or mixed goods, property in the resulting composite mixed goods shall vest in the Company and shall be retained by the Company for as long and on the same terms as those on which it would have retained the property in question. The Buyer shall store the goods owned by the Company in such a way that they are clearly identifiable as the Company\’s property and shall maintain records of such goods identifying them as the Company\’s property and allow the Company or the Company\’s representative access to inspect the goods at any reasonable time. If the Buyer fails to make payment when due or executes an assignment for the benefit of its creditors or commits any act of bankruptcy or being a company enters into voluntary or compulsory liquidation or has a receiver or manager appointed over all or part of its assets or a petition for the making or an administration order in relation to it or is presented or takes or suffers any similar action in consequence of debt or becomes insolvent, or if the Company has reasonable cause to believe that any of these events are likely to occur, the Company shall have the right, without prejudice or any other remedies:- To enter without prejudice any premises where goods owned by the Company may be repossessed and dispose of any goods owned by the Buyer so as to discharge any sums owned by the Buyer to the Company. To require the Buyer not to resell or part with the possession of any goods owned by the Company until the Buyer has paid in full all sums owed by the Buyer to the Company. To withhold delivery of any undelivered goods and stop any goods in transit. The goods shall, once the risk has passed to the Buyer in accordance with Orders and Delivery paragraph above, be and remain at the Buyer\’s risk, when the Buyer shall insure accordingly until the Company has retaken possession of the goods.

 

Warranty

All conditions and warranties as to the quality of the goods are hereby excluded except in so much as such exclusion is precluded by law, The Buyer shall have the right to return to the Company at the Company\’s expense goods which do not conform to specification, provided that: The Buyer makes full inspection of the goods upon receipt. The Buyer notifies the Company in writing of the non-conformity within seven days of receipt. The Company will at its option repair or replace such goods as its examination confirms that the goods do not comply with the specification. Under no circumstances shall the Company\’s liability to the Buyer for any breach of warranty, exceed the price paid for the goods to which any claim is made.

 

Liability

The Company shall under no circumstances be liable to the Buyer for any indirect, special or consequential loss (including anticipated loss of profit) death or personnel injury howsoever caused arising either from a breach or non performance of any of it\’s obligations under the contract.

 

Termination

Should the Buyer make default in any payment or otherwise be in breach of its obligations to the Company or give cause to the Company of its liability to make payment against this or any other contract with the Company, then the Company without prejudice to any other rights may suspend or cancel any uncompleted part of this and any other contract with the buyer.

 

Force Majeure

The Company shall not be liable for any loss or damage suffered by the Buyer as the direct or indirect result of the supply of goods being prevented, restricted, hindered or delayed by reason of any circumstances outside the control of the Company.

 

Waiver

The failure of the Company to insist upon the strict performance of any of the terms and conditions in the contract shall not be construed as a waiver of any such term or condition and shall in no way effect the Company\’s rights to enforce such provision later.

 

Severability

If any of the terms and conditions of the contract shall be found to be invalid, ineffective or unenforceable, then any such term shall in no way effect any other terms and conditions of the contract.

 

Cancellation

Orders once accepted cannot be cancelled without mutual agreement between the Buyer and Company in which case the Buyer agrees to indemnify the Company for all losses suffered as a result of the cancellation.

 

Compliance With Export Control

Where the Buyer is to supply goods outside of the United Kingdom, it is the Buyer\’s responsibility to ensure that any necessary Export Licensing is obtained and that Japanese and or COCOM formalities are adhered to. The Company cannot be liable for failure to notify the Buyer of its responsibilities for goods which are destined for export in whatever form.

 

Governing Law

Any contract entered into between the Company and the Buyer shall be covered in all respects by English Law.

The Fuzzy Cow hopes you love your purchase, however, if you wish to return your order you can do so with our satisfaction guarantee.

Delivery times

We endeavour to despatch all orders within 7-10 days from the date of order.  These times may vary during busy times of the year.  If your order is of an urgent nature please specify on the order form under the ‘additional notes ‘ section and we will do our very best to despatch to you as soon as possible.

 

Unwanted goods

Because our prints are custom made to your specifications, we cannot accept returns. After placing your order you will receive a digital proof to approve, this is your chance to check your print and make any final changes.

 

Faulty or incorrect goods

Faulty or incorrect goods should be reported to The Fuzzy Cow as soon as possible. However, we do give you 7 days to inform us for a full refund or exchange. Please give a full description of the fault and return the item in its original box for a full refund or replacement.

 

Cancellations

You have the right to cancel your order within 7 days for a refund. However, if work has already commenced on your print you will be charged for the time incurred. Please remember that where possible we will commence work on your print within 24 hours of you placing your order so to avoid the any charges you should inform us on the same day that the order is made.

 

Refunds

A refund cannot be issued until The Fuzzy Cow receives the goods in question. The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation. At The Fuzzy Cow we aim to refund you within 14 days.

 

How to return an item

If you are returning a faulty item please make sure you wrap the item securely. You will need to enclose a note informing us of your details, order number and reason for return, however it would be helpful if you contacted us first by email via the Contact Us section of our site. Please also state whether you would like an exchange or refund. We recommend that you send goods by Royal Mail Recorded Delivery, as we cannot be held responsible for any loss of parcel on the way back to us. Postage costs of unwanted goods are down to the customer. Please send back to: The Fuzzy Cow 72 Spencer Gardens Rochford Essex SS4 1TW

THIS RETURNS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS